Jannar Dang & Associates Pty Ltd

"If dealing with taxes feels overwhelming and you're unsure where to begin, I highly recommend reachi...ng out to Jannar Dang & Associates. My aunt suggested this firm for my mother, who has limited English skills. They have staff members who can communicate with her in Vietnamese, which made a big difference. During our first face-to-face meeting, I was impressed by the professionalism of the team. My mother felt a bit anxious because there were concepts she didn’t understand, but the staff was incredibly patient and explained everything calmly and compassionately. Since that initial visit, I’ve become a loyal customer as well. For those who may have had a negative experience with Jannar Dang & Associates, it’s possible they were assisted by a newer employee with less experience. I had one instance where the person assigned to my case was on leave, and I was less satisfied with the service I received. However, after I provided feedback via email, the manager called me almost immediately to apologise and ensure that my tax claims were handled promptly. I still give them a five-star rating! For many years, I’ve returned to Ha Chau, who consistently provides outstanding service. She is respectful, responsive to all my requests, and ensures my tax claims are always submitted on time. The entire process is stress-free and conducted online. Ha guides you through every step, telling you exactly what information you need to provide. You simply fill out the e-forms, and everything is managed through a secure online system.